Platform pilot for an AI customer

Helped scope a Cloudflare Email Service platform pilot for a frontier AI lab, balancing technical tradeoffs, customer needs, and adoption goals.

Problem

A frontier AI customer needed an email platform path that could support their use case while staying aligned with Email Service product direction and operational constraints.

My role

I helped scope the pilot from a product perspective, connecting customer needs, technical tradeoffs, and adoption goals into a clearer plan.

What I produced

• Pilot framing and product scope notes
• Customer need synthesis
• Tradeoff documentation for implementation discussions
• Cross-functional alignment with engineering on feasible paths

Key decisions / tradeoffs

I balanced customer-specific needs with broader product direction, keeping the pilot useful without overfitting the platform around a single customer.

Outcome

The work helped define a more structured path for evaluating the pilot and understanding what would need to be true for it to scale.

What I learned

Enterprise product work often means separating the urgent customer ask from the reusable product opportunity.